How to order
Click once on an item in the index that interests you. This will display more details about that item. If you decide you wish to purchase, click once on “Add to Basket”. In a similar fashion select any other items you may wish to purchase. A running total of your shopping basket, showing any postage and packing costs will be displayed at the top of the column on the right hand side of the page. When you have completed your shopping click on “Basket & Checkout”. On the basket page you will have the opportunity to alter your order. Once satisfied with your basket, click on “Secure Checkout” at the bottom of the page. Fill out the form to show your billing address and the delivery address for your order.
You can pay by Credit or Debit Card or by PayPal Account. On your Order Review page you will be asked to select how you wish to pay. If you chose Credit of Debit Card a box will appear to take your card details. When completed, please click on Pay Now. If you chose PayPal Account you will see a Continue to Payment button which, when clicked, will take you to PayPal’s payment page where you should follow their simple instructions.
Items purchased within the UK are sent by second class mail or parcel post depending on weight and size. Please allow 7 days for delivery as the PCN office operates only part-time. Outside the UK we will send items by airmail unless the weight is too great, in which case you will be asked to email the office for a quote. If goods are damaged on receipt or are not what you ordered, please contact us at email@example.com and if possible provide us with a daytime phone number. We will replace items as soon as possible.
When your payment is complete you will immediately receive an on-line Order Confirmation. Scroll down to the bottom of the page to find the link for your download. It is under a section called PRODUCT. This link will remain active for 48 hours. If you do not want to download the product immediately, you can copy the URL (which appears in your browser window) and return to it any time within the 48 hours. If the download is interrupted due to a internet blip then click the download link again. If you have any difficulty finding your download link again then email firstname.lastname@example.org and we will send it to you again.
NB If you have booked for an event, we will not normally issue downloadable tickets for you to print out. If you need tickets, they will be sent by email. Otherwise, your name will simply be entered on the event registration sheet and then you need only give your name on arrival.
If you are purchasing from outside Europe you may be asked to send an email to our office so that we can quote you for postage cost. In this case we will not ask for any money until you have agreed with our quote.